Things started great, I experienced a partial power outage on a Monday night and they responded late at night after hours to a text message. Very good response and beyond my expectations I thought! They told me they could send someone out in the morning, and after describing my issue they said that it could be an issue that the Power Company needed to resolve. They said that we could call them for free, and we may not need their services.
I opted to have them come out in case the power company *couldn't* help me, and I needed power restored ASAP. She said it'd be about $75-$90 to check it out and tell me if the power company needed to fix it.
Being that it was my home and I was paying for it, I appreciated the expeditious and gracious service, and figured the difference in cost wasn't that big of a deal and wasn't going to contest anything.
And now I have them working on my clients homes. Being a Realtor we need good reliable service people and Dezern Electric has always come through!
They also blocked my phone number so now I can't even call them to come up with a better conclusion. Being that my poor review was entirely based on the post-appointment phone interaction with that lady, I am not opposed to revising my review were they willing to contact me back a little more professionally.
True to their word, they came out right on time and identified it was an issue that the power company needed to resolve.
The work has always been top-notch and professional. They clean up after themselves when they are done too!
Me and my wife was at home one evening and all of a sudden all the lights when out for no reason.. so I call them and tthe came out right away and fixed out problem quickly and they wasn't pricey at all I would recommend them to everyone I know thank you so much dezerns electric
I would highly recommend using Dezern Electric for any task that an electrician is needed.
The next day I get a phone call from a very angry lady, the same very friendly lady I spoke to late at night to arrange the appointment. She's yelling at me at the top of her lungs. She claims I'm trying to stiff her, and she doesn't really seem to be looking for a resolution. She just wanted to yell. She wouldn't even let me get a word in to explain that what my mother said does not represent what I intended to do and that yelling at me was unnecessary. Unfortunately she yelled at me for so long and with such unprofessionalism that here I am leaving a 1 star review.
They do great work
This is where it got nasty. They charged $150, my mother was at at my home and she interacted with the electricians. She believes they overcharged and told them she was going to cancel the check. Why it was more than I expected is disputed, but I was told it was because they sent two technicians out. Why they opted to, or why that was my responsibility, I am not sure.
I have had Dezern Electric work on my home several times. They installed a whole house generator with an automatic transfer switch and new panel, they have installed additional outlets in my garage to support an RV hookup and for some tools. They have also done work at an industrial building our family owns - there they went out of the way to find parts at a better price to help us save money.
I GIVE THEM A 6-STAR RATING: I have been using Dezern Electric for the past 40 years for electrical work in my home and on my property and want to publically commend them for their outstanding professionalism and quality of service. Mr. and Mrs. Dezern are a team, certified to do all electrical work. They are polite, respectful, and trustworthy. I have recommended them to my friends who have used their services as well. Knowing and working with them for my electrical needs over these years has been a pleasure. I can always count on them to provide me with the best advice and service possible. I would never use any other electrical service company.
Dezern Electric is a US Electrician based in Pittsboro, North Carolina. Dezern Electric is located at 539 Meadow Branch Rd, Pittsboro, NC 27312, USA.
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